Robotic process automation solutions allow businesses to create virtual workforce, which can work on routine and mundane tasks with high efficiency, thereby eliminating the requirement for manual intervention. These solutions offer scalability and reduce operational cost by over 50%, as the virtual workforce can work round the clock. As the RPA systems can work continuously, they offer enhanced customer satisfaction.
With the growing complexities in operations, enterprises across the world are adopting automated solutions, interaction solutions, and decision support and management solutions to automate repetitive and mundane tasks. Apart from this, RPA software also helps in mechanizing back-end processes because it can run in the background 24*7. This, in turn, allows human employees to concentrate on more important tasks, such as product development or client handling.
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According to PS Intelligence, North America led the robotic process automation market in the past, due to the high penetration of automation and process management solutions in the U.S. and Canada. Besides, the presence of a large number of solution providers offering overseas customer services and the availability of leading RPA solution vendors have led to the widescale adoption of such solutions in the region.
In addition, the surging adoption of cloud robotics will boost the usage of RPA systems in the coming years. Thus, the spurring need for increased efficiency, growing focus on enhanced customer experience, and mounting demand for virtual workforce in businesses will augment the adoption of RPA solutions in the coming years.
